Attendance Policy (Optional)
This feature is off by default. It’s for clubs where members reserve a pay-at-the-door spot and then don’t show up or cancel, which keeps out people who would have come.
How it works once it’s on
Section titled “How it works once it’s on”- First missed event without cancelling: they get a friendly reminder email. No penalty.
- Second missed event in a row (you can change this number): their Pay at Door option is turned off. They’ll need to pay online in advance next time.
- Attending again (2 events in a row by default, also adjustable) turns Pay at Door back on automatically. Nothing for you to reset.
- It only looks at Pay at Door registrations. Someone who prepaid online and doesn’t come isn’t counted.
- It’s tracked per club. If you run more than one club, missing an event at one doesn’t affect another.
Cancelling ahead of time never counts as a no-show. If they’d paid, you can give them credit when you acknowledge the cancellation (see Cancellations & Waitlist).
Turning it on and setting your numbers
Section titled “Turning it on and setting your numbers”Go to Settings → Attendance. Turning it on only affects events from then on. Nothing is flagged retroactively. You can set how many misses before Pay at Door is turned off, and how many attended events turn it back on. The defaults are 2 and 2.
What your members see
Section titled “What your members see”Your policy and your numbers appear automatically on the Resources page of the member app. You don’t need to write or update anything.