Welcome & Getting Started
This guide walks you through everything you need to run your club on JackOps. If you can use a web browser, you can use this.
What JackOps does for your club
Section titled “What JackOps does for your club”- Registration and payments. Members sign up for your events and pay online, or choose to pay at the door.
- Check-in. Scan a member’s QR code at the door, or look them up by name.
- The Member App. Members get their own portal for their profile, events, credits and rewards.
- Announcements. Post updates that show up on your members’ home screen.
- ReB8 (optional). Helps attendees connect with each other after a session.
- Bator Points (optional). A rewards program for your regulars.
- Reports. Attendance, revenue, profit and loss, and where your members come from.
Logging in
Section titled “Logging in”Go to your admin panel (the link you were given when your club was set up) and sign in with your email and password. If you don’t have a login yet, ask your club’s owner to invite you (see Club Settings).
You’ll land on Events, a list of your events. That’s your home base.
What you can do depends on your role
Section titled “What you can do depends on your role”Every staff member has one of three roles:
| Role | Can do |
|---|---|
| Door Staff | Check people in, verify ID, enter tag numbers, take payment through the QR scanner |
| Manager | Everything day to day: events, payments at the door, members, testimonials, announcements, reports |
| Owner | Everything, plus refunds, removing people, issuing credits, money settings and managing staff |
If a button in this guide doesn’t appear for you, it’s usually because your role doesn’t include it.
The sidebar
Section titled “The sidebar”| Menu | What’s there |
|---|---|
| Events | All your events, and each event’s roster and check-in |
| Missed Connections | ReB8 posts across your events (if you use ReB8) |
| Bros | Your member list and each member’s profile |
| Testimonials | Reviews members have sent in, waiting for your approval |
| Announcements | Updates for your members’ home screen |
| Reports | Annual numbers, financials, profit and loss, member locations |
| Leaderboard | Who has the most Bator Points |
| Logs | A record of important actions and who took them |
| Settings | Club details, emails, venues, event types and more |
The version number at the bottom of the sidebar (for example “JackOps Admin v1.1.1”) tells you which release you’re on. It’s handy to mention if you report a problem.
A note on terminology
Section titled “A note on terminology”You’ll see the word “bro” throughout JackOps. It’s the system’s word for a member record. Everyone who registers for an event, regular or first-timer, is a “bro” in the system.
Where to go next
Section titled “Where to go next”Setting up your first event? Start with Creating Your First Event. Already up and running? Use the sidebar: each page covers one part of running your club.
Stuck? See FAQ & Getting Help.